Privacy Policy
Policy Highlights
This policy explains how Mthunzi Tours and Safaris collects, uses and protects personal information. Personal details may be collected for bookings, payments, communication, travel arrangements, customer support, legal compliance and marketing where consent is given.
Company Information
Company Name: Mthunzi Tours and Safaris
Company Registration Number: 2019/623302/07
Email: info@mthunzisafaris.com
Phone: +27 72 187 9662
Country: South Africa
Privacy Policy
Mthunzi Tours and Safaris respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you use our website, contact us, request a quote, make a booking, complete a payment or participate in our services.
1. Personal Information We Collect
We may collect the following personal information:
Full name
Email address
Phone number
Country of residence
Billing details
Booking details
Travel dates
Pickup and drop-off locations
Flight details
Accommodation details
Number of guests
Ages of children
Special requests
Medical, mobility or accessibility information voluntarily provided
Payment confirmation details
Website usage data
Cookie and consent preferences
Communication records
2. Why We Collect Personal Information
We collect and process personal information to:
Respond to enquiries
Prepare quotations
Confirm and manage bookings
Process payments
Arrange safaris, tours and transfers
Communicate with clients
Provide customer support
Manage cancellations, refunds or changes
Comply with legal and tax obligations
Improve our website and services
Send marketing communication where consent has been given
3. Legal Basis for Processing
We process personal information where it is necessary to provide requested services, fulfil a booking contract, comply with legal obligations, protect legitimate business interests, respond to client enquiries or where the client has given consent.
4. Sharing Personal Information
We may share personal information with trusted third parties where necessary to provide services.
These may include:
Guides
Drivers
Accommodation providers
Activity operators
Private reserves
Park authorities
Payment processors
Booking systems
Email and communication providers
Website hosting providers
Professional advisors
Regulatory or legal authorities where required
We only share information that is reasonably necessary for the service or legal requirement.
5. International Clients
If you contact us from outside South Africa, your information may be processed in South Africa.
By making an enquiry or booking, you understand that your information may be transferred to and processed in South Africa for the purpose of providing our services.
6. Marketing Communication
We will only send marketing communication where permitted by law or where you have consented to receive it.
You may unsubscribe or opt out of marketing communication at any time by contacting:
7. Cookies and Website Tracking
Our website may use cookies and similar technologies for website functionality, analytics, performance, advertising or user experience.
Please refer to our Cookie Policy and EU User Consent Policy for more information.
8. How We Protect Personal Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no electronic transmission or online storage method is completely secure, and clients use online services at their own risk.
9. Data Retention
We keep personal information only for as long as reasonably necessary for bookings, customer service, legal compliance, tax records, dispute resolution and legitimate business purposes.
10. Your Rights
Depending on applicable law, you may have the right to:
Request access to your personal information
Ask us to correct your personal information
Ask us to delete your personal information where legally possible
Withdraw consent where processing is based on consent
Object to direct marketing
Ask questions about how your information is used
To make a privacy request, contact:
11. Updates to This Policy
Mthunzi Tours and Safaris may update this Privacy Policy from time to time.
The updated version will apply from the date it is published on our website.